Job: Partner Experience (PX) Associate at Walden Mutual Bank
Walden Bank is working to reimagine the status quo in banking by making it simpler, warmer, and more human—and this role has a big part to play. Partner Experience (PX) is the frontline in their rebellion against the worst part of banking, where they work to embed clarity, empathy, and creativity in each phase of the experience. As a PX Associate, you’ll support our partners (what we call the individuals who entrust us with their money) across all communication channels, helping them navigate questions, resolve challenges, and feel genuinely cared for. You don’t need a banking background to succeed here; we value fresh perspectives and people with a knack for making complex things feel simple. The ideal candidate is friendly, approachable, curious, and motivated by solving problems in ways that leave someone’s day better than it started. This position is location-flexible, with options for hybrid work (for example, 2–3 days per week in person in Concord, NH). During onboarding, you’ll be in person more often (4–5 days per week), and once a quarter our whole team gathers in Concord for 2–3 days of collaboration and connection.
Walden Mutual are developing deeper connections between communities and the ecosystems that sustain them. They accept deposits from individuals, businesses, and non-profits who want to drive positive and lasting change with their dollars. They lend those funds to impact-oriented organizations, with special focus on farms and food businesses. The word “mutual” in their name means cooperative; they are governed by their depositors, funded by those with a bias towards the long-term, and engineered to endure the test of time. Building bridges is core to who they are, as they believe more interconnected and localized ecosystems support better community resilience and economic viability.
