Enhance cultural competence in the public assistance workforce

Recommendation Status: In Progress

Are you working on this recommendation? Let us know.

Recommendation: Develop and pilot an ongoing statewide training/coaching program for all public assistance workers that trains in cultural competence to better serve diverse communities and improve program retention. Fund workforce capacity beyond volunteers to optimize program operations and access.

Current work happening on this recommendation:

• UNH Extension and the NH Food Bank are piloting a trauma-informed customer service training as professional development opportunity for food pantry staff and volunteers in the capital area in winter 2026. This program may be further developed and implemented statewide in the future.
  • How can you learn more and get involved? Contact Amy Hollar (Amy.Hollar@unh.edu) or Alyssa Lemmermann (Alyssa.Lemmermann@unh.edu) at UNH Extension to learn more.

Craving context? This recommendation is included in the Nutrition Access & Security brief, part of the NH Food and Agriculture Strategic Plan.

Read the Nutrition Access & Security brief here